Transit times depend on route, service level, and customs clearance. Most routes are estimated in working days, and express options arrive faster where available.
FAQ
Shipping Questions, Answered Clearly
We reviewed common customer concerns from leading luggage-forwarding services and distilled the most important answers for LugTranz customers.
Yes. Once your order is confirmed and collected, you receive tracking updates so you can follow your shipment status through transit and final delivery.
Dangerous goods, flammable products, loose batteries, and some liquids are commonly restricted. Always check destination rules and customs requirements before packing.
International shipments usually require customs processing. Clearance time varies by country, and additional documentation may be requested for certain destinations.
Basic cover may be included depending on service terms, and higher protection is typically available as an optional upgrade. Coverage limits and exclusions apply.
Use sturdy luggage or boxes, secure all zippers and straps, remove old labels, and attach your shipping label clearly. Fragile items should be cushioned and packed carefully.
Pricing is based on pickup and delivery route, parcel dimensions and weight, and selected service speed. Final quotes may also reflect customs-related route requirements.
If a delay occurs, the tracking timeline is updated and the courier may contact you for extra details. Providing requested documents quickly helps prevent extended holds.